Privacy Policy

1. Introduction

Morrow & Kiln Digital Works ("we," "us," "our," or "Company") operates the Morrow & Kiln Digital Works website and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide to us when you:

• Fill out contact or inquiry forms on our website
• Request support or assistance
• Subscribe to our newsletter
• Participate in surveys or feedback requests
• Communicate with us via email or other channels

This information may include your name, email address, company name, phone number, job title, and any other details you choose to share in messages or forms.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information:

• Browser type and version
• IP address
• Pages visited and time spent on pages
• Referrer information
• Device information (type, operating system)
• Basic usage analytics

This information is collected through server logs and may include basic analytics to understand how our website is being used.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide requested services
• To communicate with you about projects, updates, and support
• To send newsletters or promotional content (only if you've opted in)
• To improve and optimize our website and services
• To analyze usage patterns and troubleshoot issues
• To comply with legal obligations
• To protect our rights and prevent misuse of our services

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Contact form submissions are retained for business record purposes (typically 3-7 years)
• Newsletter subscription data is retained until you unsubscribe
• Website analytics are typically retained for 12-24 months
• Support request data is retained for the duration of our service relationship and reasonable period thereafter

You may request deletion of your personal information at any time by contacting us.

5. Sharing Your Information

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our website and delivering services (subject to confidentiality agreements)
• When required by law, regulation, or legal process
• To protect our rights, privacy, safety, or property
• In the event of a business transition (merger, acquisition), with appropriate notice

6. Security

We implement reasonable security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Cookies and Tracking

Our website does not use traditional cookies or tracking pixels in a way that personally identifies you. We may use basic server logs and analytics to understand general usage patterns, but this data is not linked to your identity unless you voluntarily provide personal information.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to opt out of marketing communications
• The right to withdraw consent at any time

To exercise any of these rights, please contact us at the address below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any website you visit.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account.

11. International Data Transfers

If you are accessing our services from outside the United Kingdom, please note that your information may be transferred to, stored in, and processed in the United Kingdom and other countries. By using our services, you consent to the transfer of your information as described in this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last updated" date above.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal information, please contact us at: